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The Policies
LAB FACTOR Loyalty Program

LAB FACTOR Loyalty Program

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WHAT IS THE LAB FACTOR LOYALTY PROGRAM?

LAB FACTOR wouldn't be here if it weren't for you - our loyal customers!

To show thanks, we wanted to reward you for the purchases you make right here on our website.

You'll earn points on orders, which can then be redeemed for money off future orders!


£1 spent = 1 point

100 points = £3 off

How to Earn Points:

Earn 1 point for every £1 you spend at LAB FACTOR! You will need a LAB FACTOR account to earn points.

Points are earned on pre-VAT and pre-delivery prices and will be applied after any discounts are taken into consideration.

Partial points are not available, and points will only be earned for every full £1 spent.


Example 1:

You spend £15.45 before VAT and delivery is added, meaning you earn 15 points.


Example 2:

You spend £15.45 before VAT, but as there’s a 20% off sale, your pre-VAT, pre-delivery subtotal is £12.36, meaning you earn 12 points.


Points have a 30-day cooling-off period, meaning points from successful purchases will be added to the user account after 30 days. 


How to Redeem Points:

After the 30-day cooling-off period, your loyalty points will be added to your account.

To see how many loyalty points you have, navigate to the ‘LAB FACTOR points’ tab in your user area.

Once you have 100 points, you can swap them for a £3 discount voucher to apply to a future order.

Points can only be redeemed in 100-point intervals. 


Returned Items

Items that are returned may have the earned points revoked during the point buffer period. If you have any queries about the points in your account, please contact us at enquiry@labfactor.co.uk.


Loyalty Program Terms & Conditions

LAB FACTOR Ltd reserves the right to terminate or alter the conditions of the Loyalty Program at any time. Any customer found to be abusing the Loyalty Program may have their account suspended.