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The Policies
Delivery + Returns

Delivery + Returns

Delivery

All products are sent from ourselves, not a third party, using our authorised courier/postal service. Orders are processed during office hours, which are Monday to Friday, 9:00 - 17:00. Orders placed after 3 p.m. are not guaranteed to be shipped that day. We do not work on any public holidays, e.g., bank holidays. This means all deliveries will be pushed back to the next business day.

If you are desperate for an order and want to know if it will arrive the next working day, please call or email us to discuss your options.

Please see the details for each shipping option below.

International Delivery Options

For International orders please note, that there could be duties and taxes levied on your shipment in your destination country. The receiver is solely responsible for paying any customs charges.

Returns

Please note: Clearance and Expiring Soon products are non-returnable and are purchased on an as-is basis.

Returns can only be made if the item has been unused and is still in the original packaging it arrived in and undamaged.