Terms & Conditions Of Sale

Lash Factor Ltd, trading as LAB FACTOR www.labfactor.co.uk, owns and operate this Website. This document governs your relationship with Lash Factor. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites , which are not operated by Lash Factor. Lash Factor has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

You must only buy professional products if you are trained in that treatment.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at https://labfactor.co.uk/privacy-statement/. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.


You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence and Lash Factor will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of Lash Factor or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Lash Factor and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

In order to contract with Lash Factor you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Lash Factor retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Lash Factor or may in some cases be a third party. Where a contract is made with a third party Lash Factor is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

(c) Payment

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Lash Factor and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Lash Factor's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with Lash Factor and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Lash Factor.


You agree to indemnify, defend and hold harmless Lash Factor , its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.


Lash Factor shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.


If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.


We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Lash Factor. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Lash Factor.


The Salon Mag Discount Code

Codes found in The Salon Mag entitle customers to 15% off their cart. However, the discount will not apply to the following brands/products:

  • Brow Code
  • Brow Daddy
  • Perma Blend
  • Tina Davies
  • Digital Gift Cards

The discount will be automatically applied to applicable products in the store. This discount will not stack on top of bulk buy offers. Instead, the best discount will automatically be calculated and applied.

One-time use per customer. Please see the small print on the advert or article for the code expiry date.

Brow Box Pro Discount Code

Codes found Brow Box Pro boxes entitle customers to 15% off their cart. However, the discount will not apply to the following brands/products:

  • Brow Code
  • Brow Daddy
  • Perma Blend
  • Tina Davies
  • Digital Gift Cards

The discount will be automatically applied to applicable products in the store. This discount will not stack on top of bulk buy offers. Instead, the best discount will automatically be calculated and applied.

One-time use per customer. Please see the small print on the relevant flyer for the code expiry date.

Customer and Masterclass/Training Discount Codes

Codes that we provide directly to customers (including our welcome discount) or that you receive as part of training or a masterclass, entitle customers to 10% or more off their cart. However, the discount will not apply to the following brands/products:

  • Brow Code
  • Brow Daddy
  • Perma Blend
  • Tina Davies
  • Digital Gift Cards

If the discount is 20% or more, Lash Glo products will also be excluded.

The discount will be automatically applied to applicable products in the store. This discount will not stack on top of bulk buy offers. Instead, the best discount will automatically be calculated and applied.

Most of the time, these discount codes are for one-time use per customer. The codes can also be subject to an expiration date. Please contact us if you need more information.

Brow code half price cream oxidant offer

Starting from 14/12/2023 at 10:10am GMT, any purchase of 4 Individual Brow Code Stain Colours is entitled to a half-price Brow Code Cream Oxidant.

To redeem the offer, please add 4 Brow Code Stain Colours (Individual Bottles Only) to your basket and a Brow Code Cream Oxidant. You will need to add the Oxidant manually, it is NOT automatically added. Half of the Oxidant cost will then be deducted at checkout. You can receive a half-price oxidant for every 4 Stains you buy, BUT you will need to add the corresponding number of Brow Code Cream Oxidants manually. For example, if you order 12 Stain Shades and would like 3 Brow Code Cream Oxidants for half price, you will need to add all of these into your basket manually, and the price will be adjusted automatically.

If you do not want to receive a half-price Brow Code Oxidant, simply do NOT add this product to your basket along with Brow Code Stain orders that would otherwise qualify for this offer.

Please note, we can only ship Brow Code products within the UK, therefore this offer is valid for UK customers only.

To purchase professional-only Brow Code products or Brow Code retail products at professional pricing, you must send a copy of your brow certificate to enquiry@labfactor.co.uk along with the email you used to set up your LAB FACTOR account. If you haven't already set up an account with us, please do this before sending your certificate/s.

Offer lasts while stocks last. However, we reserve the right to terminate this offer at any time.


Starting at 10:40am Tuesday 28th November 2023, any order containing a Monica Ivani pigment will receive a leaflet with a code to receive 50% off Monica Ivani's online courses. The course can be accessed via the link on the leaflet. Please note that the courses are not hosted by LAB FACTOR, all course content is owned and run by Monica Ivani.

Offer lasts for as long as promotional leaflets are available. 50% discount is available across all courses. No expiry date, however, we cannot guarantee the ongoing availability of these courses as they are hosted by a third party.


The sale runs from 00:01 BST on Saturday  25th May until 23:59 BST on Monday 27th May.

Sale discount is 20% off and is automatically applied to qualifying products across the store. Excludes Brow Code, Brow Daddy, Tina Davies and Perma Blend products. No additional discounts on bulk buys, best price is automatically applied at the checkout.

Please note: Monday 27th May is a bank holiday, so orders won't be shipped out until at least the following day (orders not ordered with Next Day Delivery may be subject to being sent out later in the week).

Welcome discount

When you subscribe to our email list you'll receive a 10% discount code. This code is a one time use per user code and does not apply to Brow Code, Brow Daddy, Perma Blend and Tina Davies products. No additional discount on bulk buys; the best discount will automatically be applied at checkout.